If the recipient does not agree with the decision of the reviewer after receiving a written decision following a review hearing, they can take the matter to appeal. This application must be made to the ACC Tribunal Court within 28 days of receiving notification of the review decision.
H.R. & Dispute Solutions can assist with ACC communications and also the review and appeal processes.
When ACC makes any decision that the recipient of that decision does not agree with, the recipient has the right to make an application for review. However prior to the review the mediation process can be helpful. ACC has a mediation facility available and the legislation does pay for an advocate for the mediation process. This is where HR & Dispute Solutions can help by providing that advocacy assistance.
Sometimes when you are contacted by ACC or you are trying to contact them the communication becomes difficult. HR & Dispute solutions can help with the communication between ACC and a claimant. They can either contact the claimant or ACC on behalf of the other party or can attend meetings as an advocate and an extra pair of ears to try to help with the communication and negotiation process.